Delete your account

In the app

1. Open FD24 AI Voice Agent and sign in to your line.
2. Go to the Me tab and tap Delete account, at the bottom under Sign out.
3. Read what will happen and tap Delete account to confirm.
4. On an iPhone or iPad, if you have used Sign in with Apple for this account, the app asks you to sign in with Apple once more, so we can also remove FD24 AI from your Apple Account. If that doesn't happen, our email tells you how to remove it in Settings.

You're signed out, and we email the line's address to confirm. Delete account is in the latest version of the app: if you don't see it, update the app, or ask us by email.

Without the app

Email support@fd24.ai from your line's email address (the one you signed up with) and ask us to delete your account. We reply to that address to check it was you, and once you confirm, we delete the account the same way. If your lines were already cancelled, we erase their data the same way, 30 days on.

At once: your lines stop and billing ends

• Every line on your account stops answering calls and texts, and its phone number is released: it is no longer yours.
• If you forward a phone to your line's number, turn that forwarding off with your phone company or in your phone's settings. The number can later go to another business, and calls you still forward to it would reach that business's agent.
• Your subscriptions are cancelled immediately, so you won't be charged again. There is no refund for the rest of a paid period. A free trial is never charged.
• You're signed out on every device. Your Sign in with Apple link, your devices' notification registrations and your Google Calendar connection, if you made one by signing in with Google, are removed.
• If you instead shared your calendar with our service account, it keeps that access until you remove it: in Google Calendar on the web, open the calendar's Settings and sharing and remove the service account from the people it is shared with.

After 30 days: your line's data is erased

Thirty days after you delete your account, we erase your lines' data: call records and transcripts, messages, requests, contacts, documents, settings and everything your agent knew. Lines you cancelled earlier under the same email address are erased with them.

Until then the data is out of service and nobody can sign in to it. If you didn't ask for the deletion, reply to our confirmation email before the date it gives.

What we keep, and why

• Billing records: invoices and payments, kept by Stripe and by us as tax and accounting law requires, and for a sign-up through Google Play, the transaction reports Google requires.
• Your Stripe customer record: the name, email, billing address and saved card you gave at checkout stay with Stripe, which holds them; deleting your account doesn't remove them.
• Text-message opt-outs: the phone numbers of callers who replied STOP to your line, and when. US law (TCPA) requires these to be kept for at least five years.
• A short closing record: the line's name, its former number, the dates it was cancelled and erased, and a one-way hash of your email address (not the address itself), so we can answer questions about it later.
• A fingerprint of the card used for a free trial (not the card number), so the same card can't start a second free trial.

More in the privacy policy. Questions: support@fd24.ai.