FD24 AI

Answers

Can an AI answer my business phone?

Updated 2026-11-11 · FD24 AI by FrontDesk24

Yes. An AI phone agent like FD24 AI answers your business line 24/7 on a dedicated local number. It greets callers, answers common questions about your business, takes messages and booking requests, texts callers a follow-up, and transfers the call to your phone when a person is needed. You read transcripts and messages in the web console, and the FD24 AI iPhone app, on the App Store, adds live call watching.

What the agent handles

  • Questions about your business: hours, services, area and policies, from the business details you have given it.
  • Messages, with the caller’s name, callback number or email, details and urgency.
  • Booking requests. Trades businesses on a paid plan can also have it book the job types they set, such as estimates and visits, straight onto their Google Calendar, set up with our team. On the free trial it takes the request but does not write to the calendar.
  • Text follow-ups to callers who agree to get one, with STOP and HELP handling.
  • Transfer to your staff phone when the caller asks for a person. In the iPhone app, one tap on Take this call while the call is live.

What it does not do

  • It does not take card payments over the phone.
  • It is instructed to answer only from the business details you give it. When something is not there, it offers to take a message so someone can answer it. If the caller asks for a person, it offers to transfer them to your staff phone.
  • It does not quote prices by default. You can switch on a short price list of fixed prices, which it reads exactly as you wrote them; it never quotes anything else.
  • It does not pretend to be a person. Every greeting tells the caller it is an automated assistant and that the call may be recorded: the default greeting opens with it, and a custom greeting that does not already say both gets the notice added at the end.

Questions

Common questions

Do I need new phone hardware?

No. FD24 AI gives you a dedicated local number. Publish it, or forward your existing business line to it.

What happens if a caller needs a real person?

The agent offers to transfer the call to your staff phone. In the iPhone app, you can also take any live call with one tap.

FD24 AI answers your business line 24/7 from $39 a month. 7-day free trial with 60 minutes, no setup fee.

Start the free trial