FD24 AI Voice Agent · Support
Support
FD24 AI Voice Agent is the iPhone and iPad console for a Front Desk Line, the AI answering service from FrontDesk24. It shows your line's calls, transcripts, requests and agent settings.
Write to hello@frontdesk24.us. Include the email address on your line and, for a problem with a call, roughly when it happened.
Requirements
- An iPhone or iPad with iOS 15.1 or later.
- A Front Desk Line subscription. Plans and the 7-day free trial are on frontdesk24.us.
Common questions
How do I sign in?
Use Sign in with Apple, or ask for a one-time code and enter the code mailed to your line's email address. There is no password.
The app says my sign-in does not match this app.
FD24 AI Voice Agent opens Front Desk Line accounts only. Hotel staff and property accounts belong in FrontDesk24 Mobile. Sign out, then use the app made for that account.
How do I take a call myself?
Open the call while it is live and tap Take this call. The app rings your staff phone and hands the caller to you. Set and confirm the staff phone under Transfer on the Agent tab first.
How do I change what the agent says?
On the Agent tab, set the first line callers hear, what the agent should know about your business, and the staff phone calls are transferred to. You can start from your website or from a short description of your business, and review each suggested detail before it is added.
I am not getting call alerts.
Allow notifications for FD24 AI Voice Agent in the iOS Settings app, then open the app while signed in so it can register the device. Alerts go only to devices signed in to the line's owner account.
How do I change my plan or billing?
Billing is handled by FrontDesk24, not the App Store, and the app has no in-app purchases. Email us to change or cancel your plan. A cancellation takes effect at the end of the current billing period.
How do I delete my account?
Email hello@frontdesk24.us from your line's email address and ask us to delete the account. Deletion is permanent. Signing out of the app only removes the sign-in from that device.
Privacy and terms
The privacy policy describes what a Front Desk Line records and how the app handles your data. The terms of service cover the subscription. Both are published on frontdesk24.us.