FD24 AI

Answers

How do I forward my business number to an AI receptionist?

Updated 2026-11-11 · FD24 AI by FrontDesk24

Keep your number and set up call forwarding with your phone carrier: forward all calls to the AI receptionist’s number, or forward only calls you don’t answer (conditional forwarding), so the AI picks up after a few rings. With FD24 AI you get a dedicated local number when you sign up; that is the number you forward to.

Steps

  1. Sign up for FD24 AI and note your new local number.
  2. Decide which calls the AI should get: all of them, only after-hours calls, or only calls nobody picks up.
  3. Set forwarding with your carrier, using its call-forwarding code or app setting. Codes differ by carrier: on Verizon, for example, *72 plus the number forwards all calls and *73 turns it off; on AT&T, *21* plus the 10-digit number and # forwards all calls and #21# turns it off; on T-Mobile, **21*1 plus the number and # forwards all calls and ##21# turns it off. Forwarding only unanswered or busy calls uses other codes. Check your carrier’s help page for the exact code. Business phone systems (VoIP) usually have a forwarding or “ring group” setting instead.
  4. Call your business number from another phone to check the AI answers.

Good to know

  • Forwarding codes differ between carriers and phone systems, so check your carrier’s help page for the exact code.
  • Some carriers bill forwarded calls as outgoing minutes on your plan.
  • You can also publish the FD24 AI number directly, for example as an after-hours or booking line.

Questions

Common questions

Do I have to give up my current number?

No. Forward it to the FD24 AI number and callers keep dialing the number they already know.

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