Answers
Will callers know they are talking to an AI?
Updated 2026-11-11 · FD24 AI by FrontDesk24
Yes. Every FD24 AI greeting tells the caller they have reached an automated assistant and that the call may be recorded. The default greeting opens with it. If you write your own greeting and it doesn’t already say both things, FD24 AI adds the notice at the end of your greeting. It sounds natural and answers like a receptionist; it just doesn’t pretend to be a person.
Why it discloses
- Callers trust a business more when it is upfront, and most callers just want their question answered or their message taken.
- Recording and AI-disclosure rules differ by state and country. Telling every caller in the greeting is the safe default.
- A caller who wants a person can ask for one; the agent offers to transfer them to your staff phone.
Questions
Common questions
Can I turn the disclosure off?
No. You can write the greeting, and if it does not already say the call is automated and may be recorded, FD24 AI adds that notice at the end of it.
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